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Avoid at all costs!
Aug 2009 - RS, UK
I booked this simply because it was one of the cheapest hotels I could find in Bordeaux. It also appealed when I booked because it seemed equidistant between the town centre and the train station, and I was planning to take the train twice so I thought that'd be useful. Frankly, the fact the train station is not too far away is the only positive thing about this place. I literally find no other benefits to staying here.
It was a (disappointing) shock to find that, when I arrived, our room had not yet been made up and was in a state of chaos and mess left behind by the previous occupant. I immediately returned to the reception (which, by the way, is open only for a limited amount of time during the day, meaning that if there's a problem in the evening or at night, there's nothing you can do about it) to ask for an explanation, but instead of an apology I received merely a shrug and a reply stating the obvious that the cleaner would get round to doing it. When I found the cleaner of the floor I was staying on, I specifically requested 3 towels and 3 pillows as there were 3 of us staying there, and yet when I returned later that day, the cleaner had completely forgotten this and, with no staff on the premises in the evening, this couldn't be resolved. I was also surprised to find the room had not been cleaned again by the second night. When I later enquired about this, I was told that the rooms were cleaned only every 3 days (though if that's the case, I should have seen the room made up at least one more time given the duration of my stay).
When I later met the receptionist, I pointed out that the rather dingy and ill-lit room looked nothing like the welcoming and comfortable rooms shown in the pictures on the website. This was also pointed out by the couple speaking to the receptionist just before me. The reply to my query was that ours was a triple room and the pictures were of a double room, but the couple preceeding me obviously stayed in a double and yet
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